Customer Support

At Puretergent we like to keep our customers as happy and healthy as our products.  Let us know if we can do any thing for you.

Delivery Information:

  • Puretergent ships full-size soap pouches via UPS ground, unless special requests are made,  and Travel Packs ship US Postal Priority Flat Rate.  We make every effort to ship within 1 business day of the order being placed (i.e. orders placed on Saturday will ship by Tuesday).  Shipments originate in Oakland, CA – see map below for UPS ground shipping times.

UPS Transit Time Map

Return/Refund Policy:

  • Refunds: Refund or replacement product are sent out if package arrive damaged.
  • Returns: Only unopened product in like-new condition upon receipt at Puretergent fulfillment center is accepted for return – any opened, or damaged product is not eligible for return unless damage occurred in initial shipment to the customer.  Puretergent reserves the right to charge a 15% restocking fee on items returned.  Return shipping is responsibility of purchaser, and Puretergent is not liable.  If order was placed using a free-shipping coupon, refund amount will be the order total less and restocking fee and standard shipping cost.

Customer Information Security:

  • View our complete Privacy Policy, Terms, and Conditions here.
  • We use an SSL certificate issued by our hosting service to ensure that credit card transactions are securely transmitted.  If your online browser does not support this method of secure data transmission feel free to call us and place an order over the phone, 510-907-9781.
  • Puretergent does not share our customers information with outside entities.
  • Customer information is only used for order fulfillment and to send out occasional coupons, we won’t ever sell your information.

Puretergent Inc. is based in Oakland California, in a small commercial community just steps from the harbor.  If you were so inclined you could find us most days at
1035 22nd Ave, Unit 12
Oakland CA 94606

You can always call us at 510-907-9781

Lastly, if you have any questions or comments feel free to contact us through our contact form here. We’d love to hear from you.